Our Helpdesk is open Monday to Friday from 9am to 5pm.
If you have signed up to one of our Cloud Hosting packages, our Support Level Agreement (SLA) is 72 hours, excluding weekends and bank holidays.
Details about faster helpdesk response times can be found Helpdesk Suport Packages.
Raising Support Enquiries
Please include the following details to help us handle your query more quickly:
- general description of the issue
- supporting information as to how you can replicate the issue, if applicable
- affected URLs, if applicable
- screenshots of the issue
- date and time issue occurred, or frequency of occurrence
- specify the urgency