Opening Hours

Our Helpdesk is open Monday to Friday ​from 9am to 5pm​.

Please email our helpdesk via with details of your support-related enquiry. Our fast / shorthand address for clumsy keyboards is

If you have signed up to one of our Cloud Hosting packages, our Support Level Agreement (SLA) is 72 hours, excluding weekends and bank holidays.

Details about faster helpdesk response times can be found Helpdesk Suport Packages.

Raising Support Enquiries

Please include the following details to help us handle your query more quickly:

  • general description of the issue
  • supporting information as to how you can replicate the issue, if applicable
  • affected URLs, if applicable
  • screenshots of the issue
  • date and time issue occurred, or frequency of occurrence
  • specify the urgency

On-Demand Support

If you require urgent, out-of-hours, or 24/7 telephone support please call our On-Demand support team. This service is available for customers who have taken advantage of one of our On-Demand support packages. If you're unsure of your login to access this service please follow the password reminder service, or email for assistance.

Service Level Agreements (SLAs)

Please note that a member of our team will reply within our standard SLA guidelines. Our standard SLA is 72 hours for Mini hosting, Standard hosting and Pro hosting packages, excluding weekends and bank holidays.